Privacy Policy

We collect information to provide and improve the Service:

• Account information — your name, email address, and organization details when you sign up.
• Billing information — payment details, processed by our payment provider; we do not store full card numbers.
• Usage data — logs, metrics, and diagnostic information about how you interact with the Service.
• Your database content — the data you store in your hosted databases, which we host on your behalf.

We use the information we collect to:

• Operate, maintain, and secure the Service.
• Process payments and manage your subscription.
• Provide support and communicate with you about your account.
• Monitor performance, prevent abuse, and improve our features.
• Comply with legal obligations.

We treat the content of your databases as confidential. We access it only as needed to operate the Service, provide support you request, or comply with the law. We do not sell your database content or use it to train models.

We do not sell your personal information. We share it only with:

• Service providers — infrastructure, payment, and email vendors that help us run the Service under confidentiality obligations.
• Legal authorities — when required by law or to protect our rights and the safety of others.
• Business transfers — as part of a merger, acquisition, or sale of assets, with notice to you.

We use encryption in transit and at rest, per-instance certificates, single-tenant hosts, and mutual TLS between our control plane and agents. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard safeguards.

We retain your account and usage information for as long as your account is active and as needed to provide the Service. After you close your account, we delete or anonymize your data within a reasonable period, except where we must retain it to meet legal obligations.

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

We may process and store information in countries other than where you live. Where we transfer personal data across borders, we take steps to ensure it receives an adequate level of protection.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

For questions about this policy or our data practices, see our Terms of Service or email us at the address below.